Refund Policy

This policy explains what happens if something isn’t right with your order. It applies to purchases on partoon.com.

 

Digital downloads

Digital files are delivered instantly, so they cannot be returned once the download is available. If a file is damaged, missing or doesn’t match the description, contact us and we will fix it or refund you.

 

Personalized printed items

Items personalized with a name, age, date or photo are made to order and cannot be returned, unless they arrive damaged or with a mistake on our side.

 

Other printed items

Non-personalized printed items can be returned within 14 days of delivery in their original condition. Contact us first and we will send you the return instructions.

 

Damaged or wrong items

Send us a photo within 7 days of delivery and we will replace or refund the item at no cost to you.

 

How to reach us

Write to us through the form on our Contact page and include your order number. We reply by email within 1 to 2 business days.

 

Last updated: October 2026.